We want you to be satisfied with your collar!
We understand that shopping on the internet does not allow you to touch and feel the product you are about to purchase. We have done our best, through our pictures and product description, to help you learn the most about our product. However, if you are unsatisfied with your collar for any reason, you can always use our hassle-free 30 day return policy.
Regular orders can be returned within 30 days, if you are unsatisfied with the appearance, functionality, or if your collar is damaged as covered by our buy it for life guarantee, for a 100% refund of the product you purchased. . Please notify us by email or phone before the return. If you have any questions or concerns, contact us at firstname.lastname@example.org, we look forward to hearing from you.
Special orders are not returnable. Please contact us if you are unsatisfied with your custom order.
Incorrect sizes can be exchanged for the correct size, provided they are not special order. If we sent you an incorrect size we are responsible for forward and return shipping, and will honor a refund or reorder in case of a special order. If the size was incorrectly ordered on your part, you are responsible for both return and forward shipping.